Legal & Support
Policies, refunds & everything in between.
Our legal documents and support resources, in one place. Click any card to read the full document.
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Guarantees, Returns & Warranty
This Policy explains our guarantees, how returns and refunds work, and what our warranties cover. It applies to products purchased directly from Purely Solutions. By purchasing from us, you agree to this Policy. Nothing here removes the rights you have under the consumer protection law of your province or territory, which always apply in addition to what we offer.
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Protection Plan T&C
These Terms & Conditions (the “Terms”) govern the Purely Protection Plan (the “Plan”) offered by Solutions Purely Inc. (“Purely,” “we,” “us,” or “our”) to customers (“you”) who enroll in connection with a Purely water filtration system. By enrolling, you agree to these Terms. Where mandatory consumer-protection law grants you greater rights, those rights prevail. These Terms are subject to, and should be read together with, our Privacy Policy.
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Privacy Policy
Solutions Purely Inc. (“Purely Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what we collect, how we use and share it, how we protect it, and the rights you have. It applies to our website, applications, water-report tools, and related services (the “Services”). By using our Services, you acknowledge the practices described here. Where mandatory privacy law grants you greater rights, those rights prevail.
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Terms & Conditions
Version 1.3 · Effective as of January 1, 2021 · Montreal, Quebec, Canada. These Terms govern your purchase and use of Purely Solutions products, Plans, and services, and apply to all customers across Canada.
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Water Report T&C
The Purely Water Report presents publicly available municipal water quality data in a clearer format. By viewing this report you agree that Purely is not liable for any actions, decisions, or outcomes resulting from its use.
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Request a Refund
Refund and return requests are handled through our contact form — select “Refund / Return request” and our support team will take it from there.
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Accessibility
Purely Solutions is committed to making our website accessible and user-friendly for everyone. We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we welcome your feedback wherever we fall short.