1. Our Commitments at a Glance
2. Your 30-Day Risk-Free Trial
The P1 Under-Sink System comes with a 30-day risk-free trial so you can experience the product with confidence.
What “risk-free” means
For 30 days from your date of purchase, if you are not satisfied with your P1, you may return it for a refund of the purchase price under our Money-Back Guarantee, provided the product is not physically damaged. “Risk-free” means you may try the P1 and request a refund within the trial period if it is not right for you, subject to the terms and conditions set out in this Policy.
Scope of the Risk-Free Trial
The 30-Day Risk-Free Trial is a satisfaction guarantee and is subject to the conditions of this Policy. It does not cover physical damage to the product. Return shipping costs remain the customer’s responsibility unless otherwise stated in this Policy, and all applicable installation, maintenance, use, and compatibility requirements continue to apply.
The trial period
The 30-day period begins on your date of purchase. Your refund request, together with the required photo and written explanation described in Section 6, must be submitted within that 30-day period. The Risk-Free Trial applies only to a P1 purchased directly from Purely Solutions.
3. 30-Day Money-Back Guarantee
If you are not satisfied with your P1, you may request a refund within 30 days of your date of purchase, provided the product is not physically damaged.
Return shipping costs under this guarantee are the customer’s responsibility. Once we receive and review the returned P1, we will refund the eligible purchase price, excluding original shipping and handling charges, to the original payment method. This guarantee is offered in addition to your statutory rights.
4. Performance Guarantee
Our Performance Guarantee reflects our confidence in how the P1 is built and tested.
What we guarantee
We guarantee that the P1 will perform in accordance with the tested specifications stated on its applicable Performance Data Sheet (PDS) when operated under the conditions, capacity, and replacement cycle described on that PDS. When properly installed, maintained, and used as intended, the P1 is guaranteed to perform to the specifications stated on its PDS.
What performance is measured against
Performance is measured against the P1’s PDS specifications under the operating and testing conditions on which those specifications are based. Actual results in a home may vary depending on factors including water source, incoming water quality, contaminant concentration, water pressure, sediment, flow rate, installation, cartridge condition, maintenance, and other site-specific conditions. Variations resulting from these conditions do not, on their own, establish that the P1 has failed to meet its tested specifications.
Scope of the Performance Guarantee
The Performance Guarantee applies to the tested filtration performance stated on the applicable PDS. It is not a health guarantee, a guarantee of a specific result in an individual home, or a guarantee that real-world results will be identical to controlled laboratory results. It is a guarantee that the P1 will perform to its applicable tested specifications when used under the conditions on which those specifications are based. This guarantee is offered in addition to your statutory rights and the Limited Warranty.
5. Returns & Refunds
You may return the P1 within 30 days of your date of purchase. To qualify for a return:
- the P1 must not be physically damaged;
- the applicable accessories and components supplied with the system must be returned; and
- original packaging should be included where reasonably possible.
We understand that the P1 is an installed product and that original packaging may not always be available after installation. You must apply for a return and receive authorization before sending the P1 back and must provide the applicable photos and written explanation described in Section 6.
You are responsible for return shipping costs unless the return results from an error or issue caused by Purely Solutions, in which case Purely Solutions will cover the applicable return shipping costs. Opened replacement filter cartridges and other consumable filtration media are non-returnable for hygiene reasons, except where required by applicable law.
Refunds
Once we receive your authorized return, we will inspect it to confirm that the required components and accessories have been included and that the return otherwise satisfies the applicable conditions of this Policy. Approved refunds will be issued to the original payment method, excluding original shipping and handling charges, within ten to fourteen (10–14) business days after we receive and inspect the returned product.
Uninstallation and removal of the P1, together with its return to Purely Solutions, are the customer’s responsibility. Installation, uninstallation, and removal labour are not refundable except where expressly provided under the Reinstallation Labour Credit applicable to a covered warranty claim.
6. How to Apply — Returns, Guarantees & Warranty Claims
To apply:
- Contact Purely Solutions to request authorization for your return or claim.
- Provide the required photos and written explanation: for a Money-Back Guarantee or Risk-Free Trial request, provide a photo of the P1 in use and a short written explanation of the reason for the return; for a return or warranty claim, provide detailed photos and a written description of the issue; and for a Performance Guarantee claim, provide the evidence required under Section 4.
- Receive authorization and applicable instructions before shipping anything back.
- Return the product as instructed, together with the applicable accessories and components and, where reasonably available, the original packaging.
Products returned without prior authorization may not be accepted or processed. Please obtain authorization and return instructions before shipping the P1 to Purely Solutions.
7. Order Cancellation
You may cancel your P1 order at any time before it ships. To cancel an order, contact us as soon as possible. Because we aim to process and ship orders promptly, cancellation is only available while the order is still being prepared. Once an order has shipped, it can no longer be cancelled. You may instead follow the Returns & Refunds process described in this Policy.
8. 5-Year Limited Warranty
The P1 Under-Sink System includes a limited warranty against defects in materials and workmanship attributable to Purely Solutions for five (5) years from the original date of purchase. If a covered defect arises during the warranty period, Purely Solutions will repair or replace the affected component at no charge.
Our obligation under this Limited Warranty is limited to the repair or replacement of the affected covered component, except for any additional rights or remedies available under applicable law. Where a covered defect requires the affected component to be reinstalled by a licensed plumber, you may also be eligible for a reinstallation labour credit of up to C$200 toward your account, subject to the applicable conditions set out in our Terms and Conditions of Sale and Use.
To make a warranty claim, follow the process described in Section 6. After the applicable five-year warranty period has expired, warranty coverage for the broader P1 System ends. Replacement cartridges remain covered against defects in their own materials and workmanship, subject to the terms applicable to those products.
9. Scheduled Component Replacement
For continued reliable and safe operation, the P1 head assembly must be replaced after five (5) years of service. The replacement head assembly is purchased separately. The current price of the P1 replacement head is C$79, exclusive of applicable taxes and shipping, and is subject to change. The price in effect at the time of purchase will apply. This replacement interval applies regardless of the apparent condition of the head assembly, and timely replacement is the responsibility of the owner.
10. Warranty Exclusions
The P1 Limited Warranty does not apply to defects, damage, failure, or performance issues arising from:
- improper or faulty installation;
- installation that does not comply with Purely Solutions’ instructions or applicable installation requirements;
- use of parts, cartridges, fittings, or components that are not approved by Purely Solutions;
- misuse, alteration, neglect, accident, or failure to follow applicable instructions;
- normal wear and tear;
- consumable filter cartridges reaching the end of their normal capacity or useful life;
- physical damage occurring after delivery; or
- labour, removal, or reinstallation costs, except where expressly covered by the applicable Reinstallation Labour Credit.
The exclusion relating to labour, removal, and reinstallation is subject to the Reinstallation Labour Credit available for eligible covered warranty claims and described in our Terms and Conditions of Sale and Use.
11. Your Statutory Rights
12. How to Contact Us
SOLUTIONS PURELY INC.
Email: support@purelysolutions.ca
Web: purelysolutions.ca/contact
For P1 returns, guarantee claims, warranty claims, or related support, contact us to begin the authorization process described in Section 6.