1. How to Request a Refund
All refund and return requests go through our contact form. Fill out the form, and under “What can we help with?” select “Refund / Return request” — the button below takes you there with the topic pre-selected.
2. What to Include in Your Message
- Your order number (it’s in your order confirmation email)
- The email address used at checkout
- The product(s) you wish to return
- The reason for the return (optional, but your feedback helps us improve)
3. Before You Submit
Review our Guarantees, Returns & Warranty policy to confirm your purchase is within the 30-day window from your date of purchase and the product qualifies for return — and remember that all returns and claims require prior authorization before anything is shipped back.
4. What Happens Next
Our support team will respond within 1–2 business days with your return authorization and a prepaid shipping label. Once we receive and inspect your return, the refund is processed within 5–10 business days to the original payment method. Original shipping fees are non-refundable.